Terms and Conditions

Shipping & Returns Policy (Retail Customers only)

The following terms apply to purchases made through the W.H. Amad online store by individual retail customers. If you are a wholesale or commercial customer, please contact us at customerservice@whamad.com.au for more information.

Last updated: August 2025

Shipping 

At W.H. Amad, we aim to dispatch all orders within 1–2 business days. You’ll receive tracking details via email once your order has been shipped.

Delivery within Australia

We ship Australia-wide using Australia Post and Direct Freight Express. Estimated delivery times vary depending on location, typically between 2–7 business days. Unless otherwise specified, parcels may be delivered with Authority to Leave (ATL). This means the courier may leave the parcel in a safe place at the delivery address without requiring a signature.

Please note:
Once a parcel is marked as delivered by the courier, W.H. Amad is no longer liable for any loss, damage, or theft. If your parcel is missing after a confirmed delivery, please contact the shipping provider directly to lodge a claim.

International Shipping

We offer international shipping to selected countries via tracked services. Delivery times vary based on destination and customs processes.

Please note: International customers are responsible for any import duties, taxes, or customs fees that may apply in their country.

Returns & Exchanges

We want you to be completely satisfied with your W.H. Amad purchase. If you’ve received an incorrect or faulty item, please contact us at customerservice@whamad.com.au within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in original packaging.
• You must provide proof of purchase and clear images (if faulty or damaged).

Please note that for change-of-mind returns, we’re happy to refund the cost of the product; however, any original freight or shipping charges are non-refundable.

Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.

Items reported as stolen after confirmed delivery are not eligible for refund or replacement.

Product Warranty – W.H. Amad

All Marco Polo Hotel Collection sheeting comes with a 3-year warranty, which guarantees our customers quality fabric that is long-lasting. Warranty is only applicable on the premise that customers adhere to all washing instructions labelled on the product.

Privacy Policy – W.H. Amad

Last updated: August 2025

At W.H. Amad, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us, including through LinkedIn lead generation forms.

1. Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Company name (if applicable)

• Any other details you choose to provide to us

2. How We Collect Information

We collect personal information when you:

• Complete an online order, or use LinkedIn lead generation form

• Contact us via email, phone, or social media

• Sign up for updates, promotions, or offers

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry or request

• Provide information about our products and services

• Send marketing communications (you can opt out at any time)

• Improve our customer service and business operations

4. Sharing Your Information

We will never sell your personal information. We may share it only with:

• Service providers who assist in delivering our services (e.g., email platforms, shipping providers)

• Legal or regulatory bodies, if required by law

• We use analytics and advertising tools, including Meta (Facebook and Instagram) tracking technologies, to understand how visitors engage with our website and to improve our advertising relevance. These tools may collect hashed identifiers (such as email address or phone number) and usage data to help match website activity with Meta users for performance measurement and ad optimisation.
  This process does not share raw personal information and complies with applicable privacy standards. You can control or opt out of personalised advertising through your social media settings or browser preferences.

5. Data Storage & Security

Your personal information is stored securely and accessed only by authorised staff. We take reasonable steps to protect your data from loss, misuse, or unauthorised access.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to your information

• Withdraw consent to marketing communications at any time

Contact Us

For help with any of the above, please reach out to us: customerservice@whamad.com.au